Our products are handmade (except forsoapmaking supplies). We will always produce a product that is as close as possible to the requested product. If this is not possible, a product that is as similar as possible will be delivered. By-products (such as baskets, vases, cellophane, etc.) may differ from the photo.
We process your order within 2-3 hours after receiving payment and ship it immediately. If the order is placed before 12:00 pm, we will ship it the same day! (Except for personalized items or items that still need to be made, in which case it may take 2-5 working days, depending on the quantity.) Please note that delivery takes 1-2 days in Belgium and 3-5 working days for other countries, unless otherwise stated in the description. If your order is urgent, we recommend that you contact us.
We try to keep the shipping costs as low as possible, which is why we work with various delivery services, such as DPD, BPost, PostNl, and sometimes even deliver ourselves! The shipping costs are automatically calculated when placing your order.
For orders over €75 in Belgium and €150 in the Netherlands, delivery is FREE. Shipping costs for wholesale orders for other countries can be discussed.
Once your order is shipped, you will receive a track & trace code by email to track your order. Note: in some cases, it may take a few hours for the tracking information to be available.
If you have any questions, you can always contact us via email@example.com.
We are always ready to answer your questions and help you with your order.