FAQ
Our soaps are handcrafted, so each piece is unique. While the scent, ingredients, and weight will be the same as described, slight variations in color, shape, or pattern may occur, making your soap one of a kind.
If the product does not match the description, please contact us immediately. We will provide instructions on returning or replacing it.
Your receipt will be sent to the email address you provided when placing your order.
If you have any problems with the product you received, please contact our customer service team within 14 days of receiving the order. We will provide instructions on how to return or exchange the product.
Yes, we regularly restock our products and strive to produce out-of-stock items as quickly as possible.
You can receive your order at the nearest pickup point of the delivery company or choose home delivery. When placing your order, you can select a pickup location or opt for courier delivery directly to your home.