FAQ

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General Questions:

To place an order, simply add the desired products to your shopping cart on the website and follow the instructions to complete your purchase. You can also contact our customer service by phone or email if you have questions or need assistance.

We accept various payment methods, including credit cards, bank transfers, Bancontact, and PayPal. All payment information is processed using secure encrypted technologies.

The ability to cancel or change an order depends on the processing stage. Please contact our customer service as soon as possible to discuss the available options.

You can track your order status by logging into your account on the website and going to the “My Orders” page. There you will find information about the current status and the tracking number.

We offer several delivery options, including home delivery or collection at a pickup point. Costs and delivery times depend on your location. You can select your preferred delivery option during checkout, and the costs will be calculated accordingly. We offer free delivery in Belgium for orders over €75. Free delivery to the Netherlands, France, and Germany is available for orders over €150.

Yes, we offer international delivery. Costs and delivery times may vary depending on the destination country. Additional information is available at checkout.

If you encounter any issues with a received product, please contact our customer service within 14 days of receiving your order. We will provide instructions for returning or exchanging the product.

In case of product damage or if it does not match the description, please contact us immediately. We will provide instructions for returning or replacing the product.

Detailed information about each product and the materials used can be found on the product page. If you have additional questions, our specialists will be happy to provide further information.

You can contact our customer service by phone or email. The contact details can be found on our website under “Contact.” We are always happy to assist you with any questions or requests.

Soap:

In our shop, you’ll find a unique assortment of handmade aromatic soaps: from everyday soap to themed and personalized varieties. We are proud that each soap is a work of art, created with love for organic ingredients.

  • Skin-friendly, hypoallergenic: Handmade soap is enriched with carefully selected ingredients, making it gentle on your skin. Our products contain no harmful chemical additives. We create soap with attention to health and the environment.
  • Original design and pleasant fragrance: Each soap is a unique piece of art, which makes it especially attractive.
  • Unique gift and decoration: Original soaps can be wonderful gifts or decorative items. Colorful shapes, scents, and individual styles make them appealing both as presents and as bathroom décor.

To preserve the quality of the soap for a long time, we recommend storing it in a dry place at room temperature.

We offer flexible conditions for wholesale orders, including discounts based on order volume. Please contact our team via e-mail (info@arinkasoap.com) for more information and a personalized price list.

Personalized Soap:

In our shop, we offer a wide range of personalized soaps, including guest soaps for weddings, personalized communion soaps, corporate gifts with logos, and much more. We also provide the service of creating custom designs upon request.

To order personalized soap, choose the desired design from our catalog or provide your own design. When placing the order, include the necessary details such as text, colors, and shape. You may also attach a design file when ordering or on the product page. If needed, our team will contact you to clarify the details.

The production time depends on the complexity of the design and the order quantity. Usually, it takes between 7 and 14 business days, provided that a finalized design file is available. Delivery is carried out according to the method you choose, and delivery times vary depending on your location.

3. Is it possible to order corporate soap with a logo?
Yes, we offer services for creating corporate soap with your logo. Please contact our team via e-mail (info@arinkasoap.com)  for more information and a personalized price list. 

Supplies for Soap Making:

We offer everything you need for creativity: soap base for soap making, cosmetic pigments and dyes for both base and homemade soaps, fragrances for soaps and candles, silicone molds, plastic molds, packaging, tools, and much more. We have products for both experienced soap and candle makers as well as beginners.

Soap Base:

We offer high-quality soap bases developed by leading European technologists, taking into account the needs of experienced soap makers.

Our soap base is developed with advanced European technologies, taking into account the experience and requests of seasoned soap makers. It stands out for its high quality, pleasant texture, higher resistance to sweating and drying, and is so easy to work with that it’s also suitable for beginners.

We offer various types of soap bases, including transparent, white, swirl bases, and bases enriched with different oils. Each has unique properties to meet the diverse needs of soap makers.

Our soap base is compatible with a wide range of components, such as essential oils, fragrance oils, cosmetic water-based dyes and pigments, and dry cosmetic colorants. It is ideal for making high-quality handmade soap.

To preserve the quality of the soap base, we recommend storing it in a cool, dry place, protected from direct sunlight. Use a microwave or double boiler to melt the base. Detailed instructions are provided in the product description.

We offer soap base in 1 kg and 10 kg packages. The 1 kg soap base is supplied in a plastic container, while the 10 kg option comes in a sturdy cardboard box. Both options are easy to store and use.

Yes, we offer wholesale purchasing for professional soap makers and businesses. Please contact us via e-mail (info@arinkasoap.com) for more information.

Molds:

In our store, we have a wide assortment of silicone and plastic molds for making soap, candles, plaster, chocolate, and pastries. We offer both classic shapes and original designs to create unique products.

Yes, we provide a service for custom mold orders. Please contact our customer service via e-mail (info@arinkasoap.com)  for details and to request a custom order.

We manufacture our molds from high-quality silicone using vacuum processing, ensuring flexibility, durability, and easy removal of products.

Our molds have a wide temperature range: they can withstand from -5°C to +200°C, making them versatile for different creative projects.

We produce silicone molds for soap making, candle making, plaster, chocolate, and pastries. The mold type indicates what the mold is specifically suitable for. Here’s a detailed breakdown:

  • Soap making (MOLD TYPE B): create unique soap shapes to give your products a special look.

  • Candle making (MOLD TYPE B): easily make candles of various shapes and sizes to bring your creative ideas to life.

  • Epoxy resin art (MOLD TYPE A and TYPE B): create transparent (MOLD TYPE A) or matte (MOLD TYPE B) pieces and leave room for your own creativity.

  • Casting plaster and concrete (MOLD TYPE B): make decorative interior elements from different materials.

  • Pastry (MOLD TYPE A): make unique fondants, marzipan, chewing gum, chocolate, jelly, ice cream, butter, candies, and add a personal touch to every dessert.

Molds are designed for working with materials that do not become too brittle after curing. Pay attention to the viscosity of your material: overly viscous materials may not reach the finer parts of the mold. Keep this in mind when working with your material and skills.

Our molds are easy to clean with warm water and a mild detergent. Avoid using harsh chemicals to preserve the quality of the silicone. Do not place heavy objects on the mold to prevent deformation.

Basic steps for making products with our molds:

How to make your own soap:

  • Treat the silicone mold with alcohol.
  • Secure the mold with rubber bands if there are special cuts.
  • Pour the soap base into the mold.
  • Gently shake the mold to remove air bubbles.
  • Place the mold in a cool, shaded place until the soap has completely hardened (1–2 hours).
  • Carefully remove the rubber bands and release the edges of the mold.
  • Enjoy the result ❤

How to make your own candles:

  • Heat the chosen wax according to the manufacturer’s instructions.

  • Add dyes and fragrances if desired and mix well.

  • Pierce the silicone mold with a needle and insert a wick.

  • Secure the mold with rubber bands if there are special cuts.

  • Lightly spray the mold with olive oil or silicone spray for easier release (if needed).

  • Carefully pour melted wax into the mold, making sure the wick stays centered (secure it if necessary).

  • Let the candle cool completely — this usually takes a few hours (follow wax packaging instructions).

  • Once fully hardened, remove the rubber bands and release the finished candle.

  • Enjoy the warm light and fragrance of your handmade candle ❤

⚠ Note: Pay attention to the brittleness of your wax. For more complex molds, we recommend softer waxes. Thin or protruding details may break when removing from the mold.

How to make epoxy resin products:

  • Measure the required amount of epoxy resin and hardener according to the manufacturer’s instructions.

  • Mix thoroughly in a clean container. Pay attention to the indicated working time, as some resins have a limited pot life.

  • Add dyes or glitter if desired and mix well for even distribution.

  • Secure the mold with rubber bands if there are special cuts.

  • Treat the silicone mold with a release agent for easier removal after curing.

  • Carefully pour the epoxy resin into the mold.

  • Use a torch to remove air bubbles.

  • Wait until the resin is fully cured (follow curing time instructions).

  • Once cured, carefully remove the rubber bands and take out the finished product. If a release agent was used, the item will come out easily.

  • Enjoy your handmade epoxy resin creations ❤

⚠ Note: For a matte finish, order MOLD TYPE B. For a transparent finish, order MOLD TYPE A.

How to make plaster products:

  • Prepare a plaster mixture according to the package instructions (usually mixing plaster powder with water). Add dye if needed.

  • Secure the mold with rubber bands if there are special cuts.

  • Carefully pour the plaster mixture into the mold, making sure it spreads evenly.

  • Tap the mold on the surface to release air bubbles.

  • Allow the plaster to cure completely (follow packaging instructions).

  • Remove the rubber bands and carefully release the finished item from the mold. Use a release agent if needed.

  • Sand if necessary and coat with a finishing product to achieve the desired look and texture.

  • Enjoy the result ❤

Cosmetic Colorants and Fragrance Oils:

Our store offers a wide range of cosmetic colorants and fragrance oils for soap making, cosmetics, and candles. Our products come from the best manufacturers in Europe and the USA.

We offer a variety of cosmetic colorants in different shades. In our catalog, you will find detailed descriptions and recommendations to help you choose the perfect colorant for your project.

Our fragrance oils are designed for use in cosmetic products and candles. Simply add them to your soap or candle base according to the recommendations to give your products a pleasant scent.

Yes, our cosmetic colorants and fragrance oils are ideal for home soap and candle making. They are safe and easy to use. Please follow the instructions provided in the product description.

Yes, we are proud that all our products are not tested on animals and meet high safety standards for skin. We strive to provide only the best materials and can provide quality certificates upon request.

In our store, you will find fragrances of various types: from fruity and floral to spicy and oriental. You will definitely find the perfect scent for any project.

We offer standard packaging of cosmetic colorants and fragrance oils in convenient volumes – 10 ml, 30 ml, and 50 ml. These sizes are perfect for small and medium projects.

If you need different packaging sizes, we are happy to consider your individual requests. Simply contact our customer service team via info@arinkasoap.com.

DIY Soap Making Kit:

Our experienced soap makers create sets with everything you need for creativity: high-quality soap base, fragrance oils, colorants, molds, packaging, instructions, and even tools. We design kits for fun and easy creation of unique handmade soaps.

We are delighted to offer our kits to both individual customers and various organizations such as schools, creative groups, youth events, and corporate events. We are also ready to create custom kits tailored to your requests.

We provide special packages tailored to a specific number of participants and various needs. We guarantee the best prices for larger orders. This is an excellent opportunity for education, promoting creativity, and team building.

For custom requests for corporate events, schools, or other organizations, please contact our team via email (info@arinkasoap.com). We will prepare unique packages considering your needs and budget.

You can choose colors, fragrances, and shapes to create unique soaps. We can also create personalized silicone molds with your company or school logo.

We guarantee that all our materials are safe and meet quality standards. All our products undergo quality control, and we ensure they comply with all safety requirements. Quality certificates are available upon request.

If you have additional questions, please feel free to contact our customer service team at info@arinkasoap.com
. We are ready to inspire your creativity and share our love of soap making!

Ateliers

We also offer workshops on different soap making and candle pouring techniques, held either in our studio or at your location.

Our workshops cover a variety of soap making and candle pouring techniques, from classic shapes to creative ideas. They are a great way to diversify corporate parties, birthdays, team-building events, youth camps, and creative classes at schools.

Our workshops are suitable for everyone, from beginners to experienced creators, starting from age 6. They are ideal for corporate events, birthdays, team building, and creative activities in schools.

To book a workshop, please contact us by email (info@arinkasoap.com). We will provide detailed information about our services, costs, and custom offers.

We offer workshops on various soap and candle making techniques, including the basics, using essential oils, creating patterns, shapes, and much more.
Soap or candles in the shape of animals? No problem! Flower arrangements or freestanding soap flowers? Easy! Soap with a photo of your loved ones? Also possible! Just choose a theme that interests you.

Participating in a soap and candle making workshop is an excellent way to strengthen team spirit, encourage creativity, and create a joyful atmosphere at corporate events.

All necessary materials, including soap base, wax, colorants, essential oils, and tools, are provided. You will have everything you need to make unique soaps or candles with your own hands.

If you have additional questions, please feel free to contact our customer service team at info@arinkasoap.com.

We are ready to give you an unforgettable creative experience!

B2B Customers – Cooperation with Our Company:

Our company offers two main cooperation models: Wholesale Purchase and Dropshipping.

With Wholesale Purchase, you receive a personal partner discount of up to 70%, depending on the order amount and assortment. You can sell our products directly from your warehouse to customers, set your own prices, and have full product rights.

With Wholesale Purchase, you can achieve up to 200% profit compared to our base product prices. You have full control over the product, including creating your own labels, customizing packaging, assembling sets, setting shipping costs, and managing sales policies.

In the Dropshipping model, you receive a 20% personal discount. You simply place photos of our products on your website with attractive descriptions. You only purchase products after your customer places an order. We then process and ship orders directly from our warehouse to your customer, using our packaging and shipping rates, minimizing your risks.

Yes, we are happy to send two free samples upon request.

Yes, you can visit our studio. Please arrange your visit in advance, and we will be glad to show you how everything is organized and provide samples.

Yes, certificates are available for all ingredients.

Yes, the above-mentioned models are our standard ones, but we are always open to your proposals. If you already have strategies for working with suppliers, we are ready to consider them.

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