FAQ

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General questions:

To place an order, simply add your desired products to your cart on the website and follow the instructions for placing an order. You can also contact our customer service team via phone or email if you have any questions or need assistance.

We accept various payment methods, including credit cards, bank transfers, Bancontact and PayPal. All payment information is processed using secure encrypted technologies.

The ability to cancel or change an order depends on the processing stage. Please contact our customer service team as soon as possible to discuss options for changes.

You can track the status of your order by logging into your account on the website and going to the "My orders" page. There you will find information about the current status and tracking number.

We offer several delivery options, including home delivery or pick-up at a collection point. Costs and delivery times depend on your location. You can choose the desired delivery option when placing an order, and the costs will be calculated. We offer free delivery in Belgium for orders from 75 euros. Free delivery to the Netherlands, France and Germany is possible for purchases of 150 euros or more.

Yes, we offer international delivery. Costs and delivery times may vary depending on the destination country. Additional information is available when placing an order.

If you have any problems with the product you received, please contact our customer service team within 14 days of receiving the order. We will provide instructions on how to return or exchange the product.

In case of damage to the product or if it does not match the description, please contact us immediately. We will provide instructions on how to return or replace the product.

Detailed information about each product and the materials used can be found on the product page. If you have additional questions, our specialists are ready to provide additional information.

You can contact our customer service team by phone or e-mail. Contact details can be found on our website under "Contact us". We are always happy to help you with any questions and requests.

Soap:

In our shop, you will find a unique range of handmade aromatic soaps: from everyday soaps to themed and personalised variants. We pride ourselves on the fact that each soap is a work of art, made with love for organic ingredients.

*Skin-friendly, hypoallergenic. Handmade soap is enriched with carefully selected ingredients, making it gentle on your skin. Our products contain no harmful chemical additives. We make soap with consideration for health and the environment.

*Original design and pleasant scent: Each soap is a unique work of art, which makes it particularly attractive.

*Unique gift and decoration: Original soaps can make great gifts or decorative items. Colourful shapes, scents and individual style make them attractive as gifts and bathroom decorations.

To preserve the quality of the soap for a long time, we recommend storing it in a dry place at room temperature.

We offer flexible terms for wholesale orders, including discounts based on order quantity. Contact our team via e-mail (info@arinkasoap.com) for more information and an individual price list.

Personalised soap:

In our shop, we offer a wide range of personalised soaps, including guest soaps for weddings, personalised communion soaps, corporate gifts with logo and much more. We also offer the service of creating individual designs on request.

To order personalised soap, choose the desired design from our catalogue or provide your own design. Enter the required details, such as text, colours and shape, when placing the order. You can also include a design thumbnail when ordering or on the product page. If necessary, our team will contact you to clarify the details.

Production time depends on the complexity of the design and the order quantity. Usually, it takes between 7 and 14 working days, provided there is a ready design sheet. Delivery is made according to your chosen method, and delivery times vary depending on your location.

Yes, we offer corporate soap making services with your logo. Contact our team via e-mail (info@arinkasoap.com) for more information and an individual price list.

Supplies for making soap:

We offer everything you need for creativity: soap bases for soap making, cosmetic pigments and dyes for basic and homemade soap, fragrances for soap and candles, silicone moulds, plastic moulds, packaging, tools and much more. We have products for experienced soap makers and candle makers as well as beginners.

Soap-based

We offer high-quality soap bases developed by leading technologists in Europe, taking into account the needs of experienced soap makers.

Our soap base is developed with advanced European technologies, taking into account the experience and wishes of experienced soap makers. It is distinguished by high quality, pleasant texture, more resistant to sweating and drying, and is so easy to process that it is also suitable for beginners.

We offer different types of moulding soap bases, including transparent, white, swirl soap bases and bases with the addition of different oils. Each has unique properties to meet the diverse needs of soap makers.

Our soap base is compatible with a wide range of components, such as essential oils, aromatic oils, cosmetic water dyes and pigments, dry cosmetic dyes. It is ideal for making high-quality handmade soap.

 

To preserve the quality of the soap base, we recommend storing it in a cool, dry place, protected from direct sunlight. Use the microwave or au bain-marie to melt the base. Detailed instructions are provided in the product description.

We offer soap base in packs of 1 kg and 10 kg. 1 kg of soap base is supplied in a plastic container. 10 kg is packed in a sturdy cardboard box. Both options are easy to store and work with.

Yes, we offer wholesale purchase for professional soap makers and companies. Please contact us via e-mail (info@arinkasoap.com) for more information.

Moulds:

In our shop, we have a wide range of silicone and plastic moulds for making soap, candles, plaster, chocolate and pastry. We have both classic moulds and original designs to create unique products.

Yes, we offer a service for ordering individual moulds. Please contact our customer service team via e-mail (info@arinkasoap.com) for details and to request an individual order.

We make our moulds from high-quality silicone using vacuum processing, which ensures flexibility, durability and easy moulding of products.

Our moulds have a wide temperature range: they can handle temperatures from -5 to +200 degrees Celsius, making them versatile for different creative projects.

We produce silicone moulds for making soap, candles, plaster, chocolate and patisserie. The type of mould indicates what the mould is specifically suitable for. Here is a detailed table for each type:

 

- Make your own soap (MAL TYPE B): create unique soap moulds to give your products a special look.

- Make your own candles (MAL TYPE B): easily make candles of different shapes and sizes and give shape to your creative ideas.

- Creating artworks with epoxy resin (MAL TYPE A and TYPE B): make transparent (MAL TYPE A) and matt (MAL TYPE B) creations and leave room for your own creativity.

- Casting plaster and concrete (MAL TYPE B): create decorative elements for interiors made of different materials.

- Patisserie (MAL TYPE A): make unique fondants, marzipan, gum, chocolate, jelly, ice cream, butter, candies and add a personal touch to any dessert.

Moulds are meant for working with materials that do not become too brittle after curing. Also pay attention to the viscosity of your material. Material that is too viscous will have difficulty penetrating the most remote corners of the mould. Keep this in mind while working with your material and skills.

Our moulds are easy to clean with warm water and a mild detergent. Avoid using harsh chemicals to preserve the quality of the silicone. Do not place heavy objects on the mould to avoid deformation.

Basic steps for making products with our moulds:

How to make your own soap:

  • Treat the silicone mould with alcohol.
  • Secure the shape with rubber bands if there are special cut-outs.
  • Fill the mould with soap base.
  • Gently shake the mould to remove air bubbles.
  • Place the mould in a cool, shady place until the soap has fully hardened (1-2 hours).
  • Carefully remove the rubber bands and loosen the edges of the mould.
  • Enjoy the result ❤

How to make your own candles:

  • Heat the chosen wax according to the manufacturer's instructions.
  • Add dyes and fragrances if desired and mix well.
  • Prick the silicone mould with a needle and insert a wick through it.
  • Secure the shape with rubber bands if there are special cut-outs.
  • Lightly spray the mould with olive oil or silicone spray for easy removal (if needed).
  • Carefully pour melted wax into the silicone mould, making sure the wick stays central (if necessary, fix it).
  • Allow the candle to cool completely. This usually takes several hours (follow the instructions on the packaging of the wax).
  • After complete solidification, remove the rubber bands from the mould and take out the finished candle.
  • Enjoy the pleasant light and aroma of your own candle ❤.

Pay attention to the brittleness of your wash. For "more complex" shapes, we recommend using soft waxes. Thin and protruding details may break when intensively removed from the shape.

How to make epoxy resin products:

  • Measure out the required amount of epoxy resin and hardener according to the manufacturer's instructions.
  • Mix the components thoroughly in a clean container. Pay attention to the time indicated in the instructions, as some epoxy resins have a limited processing time.
  • Add dye or gloss to the epoxy resin as desired and mix well for even colour distribution.
  • Secure the shape with rubber bands if there are special cut-outs.
  • Treat the silicone mould with release agent for easy removal of cured epoxy resin.
  • Carefully pour the epoxy resin into the silicone mould.
  • Use a gas burner to remove any air bubbles in the epoxy resin.
  • Wait for the epoxy resin to fully cure according to the indicated curing time.
  • After complete curing, carefully remove the rubber bands from the mould and take out the finished item. If the epoxy resin has cured well and you have used a release agent, the item will come out of the mould easily.
  • Enjoy your handmade epoxy resin creations ❤.

Note! For a matt finish, order TYPE MALI B. For a transparent finish, order TYPE MALI A.

How to make plaster products:

  • Prepare a plaster mixture according to the instructions on the package. This usually involves mixing plaster powder with water. Add special colouring if necessary.
  • Secure the shape with rubber bands if there are special cut-outs.
  • Carefully pour the plaster mixture into the silicone mould. Make sure it is evenly distributed throughout the mould.
  • Tap the mould on a work surface to remove any air bubbles in the plaster.
  • Let the plaster cure completely according to the instructions on the packaging.
  • Remove the rubber bands and carefully remove the finished plaster object from the silicone mould. If necessary, use a release agent to ease the product out of the mould.
  • Sand if necessary and coat with a special product to achieve the desired look and texture.
  • Enjoy the result ❤.

Cosmetic dyes and aromatic oils:

Our shop offers a wide range of cosmetic dyes and aromatic oils for making soaps, cosmetics and candles. Our products are from the best manufacturers from Europe and America.

We offer a variety of cosmetic dyes in different shades. In our catalogue, you will find detailed descriptions and recommendations to help you choose the perfect dye for your project.

Our fragrances are intended for use in cosmetic products and candles. Simply add them to your soap or candle base according to the recommendations to give your products a pleasant scent.

Yes, our cosmetic dyes and fragrances are ideal for home soap and candle making. They are safe and easy to use. Pay attention to the instructions for use in the product description.

Yes, we are proud that all our products are not tested on animals and meet high skin safety standards. We strive to offer you only the best materials and are willing to provide quality certificates upon request.

In our shop, fragrances are available of different types: from fruity and floral to spicy and oriental. You will be able to find the perfect fragrance for any project.

We offer standard packs of cosmetic dyes and fragrances in convenient volumes - 10 ml, 30 ml and 50 ml. These sizes are perfect for small and medium-sized projects.

If you need other packaging volumes, we are willing to consider your individual requests. Simply contact our customer service team via info@arinkasoap.com.

DIY soap-making kit:

Our experienced soapmakers put together sets with everything you need for creativity: high-quality soap base, aromatic oils, colouring, moulds, packaging, instructions and even tools. We create sets for fun and ease in making unique handmade soap.

We are happy to offer our sets to both individual customers and various organisations, such as schools, creative groups, youth and corporate events. We are also ready to create customised sets according to your requests.

We offer special packages tailored to a specific number of people and taking into account various needs. We guarantee the most advantageous prices for larger orders. This is an excellent opportunity for education, promoting creativity and team building.

For individual requests for corporate events, schools or other organisations, contact our team via e-mail (info@arinkasoap.com). We will prepare unique packages, taking into account your needs and budget.

You can choose colours, scents and shapes to create unique soaps. We have the option of making personalised silicone shapes with the company/school's logo, etc.

We guarantee that all our materials are safe and meet quality standards. All our products undergo quality control, and we ensure that they meet all safety standards. We provide quality certificates for each product upon request.

If you have any additional questions, please do not hesitate to contact our customer service team at info@arinkasoap.com. We are ready to inspire you for creativity and share our love for soap making!

Workshops

We also offer workshops on different soap-making and candle-pouring techniques at our workshop or at your location.

Our workshops include various soap-making and candle-pouring techniques, from classic shapes to creative ideas. This is an excellent way to diversify corporate parties, birthdays, team building, youth camps and creative classes in schools.

Our workshops are suitable for everyone, from beginners to experienced creators from 6 years old. They are ideal for company parties, birthdays, team building and creative activities in schools.

To book a workshop, contact us by e-mail (info@arinkasoap.com). We will provide information on our options, costs and individual offers.

We offer workshops on various soap making and candle casting techniques, including basics, using essential oils, creating patterns, shapes and more. Making soap or candle in the shape of animals? No propleem! Flower arrangements or free-standing soap flowers? Easy! Soap with a photo of your loved ones? Also possible! Choose a theme that interests you!

Taking part in a soap making and candle making workshop contributes excellently to strengthening team spirit, developing creativity and creating an upbeat atmosphere during corporate events.

All necessary materials, including soap base, wax, dyes, essential oils and tools, are provided during the workshops. You will get everything you need to make unique soaps or candles with your own hands.

If you have additional questions, don't hesitate to contact our customer service team at info@arinkasoap.com. We are ready to provide you with an unforgettable creative experience!

B2B customers - Cooperation with Our Company

Our company offers two main cooperation models: Purchase Of Goods and Dropshipping.

Within Purchase From Goods, you will receive a personal partner discount of up to 70%, depending on the order amount and range. You can sell our products to customers directly from your warehouse, set your own prices and have full rights to the product.

With Purchasing Goods, you can make up to 200% profit compared to our actual product prices. You have full control over the product, including creating your own labels, customising packaging, assembling sets, determining shipping costs and managing sales policies.

With Dropshipping, you will receive a personalised discount from 20%. You simply place a few pictures of our product on your website with a nice description. You purchase the products only after your customer has placed an order. We process and ship orders directly from our warehouse to your customer, using our packaging and shipping rates, minimising your risk.

Yes, we are willing to send two free samples upon request.

Yes, you can visit our workshop. Please arrange the time of your visit in advance, and we will be happy to show you how everything is organised at our place and give samples.

Yes, certificates are available for all ingredients.

Yes, the above models are our standard models, but we are always open to your suggestions. If you already have strategies for collaboration with suppliers, we are willing to consider them.

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